Nimbylz

Technical Support

Expert assistance is always available. Nimbylz’s technical support services are packaged for simplicity, varying in terms of response times.

Severity levels:
Critical: severely affect service, capacity, functionality or maintenance capabilities and require immediate corrective action. The Service Provider will give the highest scheduling priority to solve the issue.
Major: cause conditions that seriously affect system operation, maintenance and administration, etc. and require immediate attention. The Service Provider will give the second highest scheduling priority to solve the issue.
Other: are considered minor. The Service Provider will give the third highest scheduling priority to solve the issue.